Refund & Cancellation
Last Updated: July 12, 2026. This policy outlines customer cancelation options, deposit retention tiers, and damage coverage policies for custom commission requests.
1. Cancellations Prior to Flower Processing
If you cancel your booked reservation or commission slot before shipping your flowers to our Kotdwar workshop, we offer a full 100% refund of your booking deposit. Request must be received at least 48 hours prior to your scheduled event date.
2. Cancellations After Flower Dehydration Commences
Once we receive your fresh flowers and place them into our specialized silica drying arrays, the preservation process has begun. If you choose to cancel at this stage, we charge a 50% flat fee to cover dedicated labor, professional silica materials, and studio resources. The dried flowers can be returned to you on request, with shipping fees covered by the client.
3. Cancellations Post Resin Casting
Once the first layer of clear-casting UV-stable resin is poured, the commission represents a permanent, irreversible chemical encapsulation of your flowers. Cancellations, revisions, or refunds are strictly not available after resin casting has started.
4. Return Transit Damage Policy
We package completed resin blocks, frames, and furniture in robust, padded plywood crates to guarantee safe transport. In the extremely rare event that your artwork arrives damaged, please document the damage via video within 24 hours of delivery. We will work with you to file insurance claims and arrange restoration services where possible.
Have Questions About Damaged Shipments?
For details on how we secure wooden crates, coordinate with national express carriers, or request transit insurance claims, get in touch with our team.